Our software provider just released an update which may solve some recent irritations such as being taken to the wrong place when you click on a notification. If you continue to see irritating behavior of any kind in the software, please let us know so we can work to address them.
You'll note that the editor in the posting box has a significant number of new features, one example of which is the last one - an icon for adding a FAQ entry into the post. You might find this helpful in quickly pointing people to a standard answer. If you see additional FAQ entries that would be helpful, let us know. If you'd like to create your own "canned" response on an issue, you can do so with the "personal notes" function which is the second from the last icon.
